How to get support for Outlook com

If you're having problems setting up your email in classic Outlook, we want to help. Find solutions to common problems or get help from a support agent. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. You can give feedback by selecting Help from the top menu, then Feedback. If your mailbox is full, we won't be able to reply to your request.

If that doesn’t work, try using the Inbox Repair Tool or creating a new profile. And if nothing else helps, there are great tools out there that can recover everything for you. Take it one step at a time, and you’ll have Outlook working again soon.

If Outlook works fine now, you know one of those add-ins was the problem. Next, you can go back and turn them on one at a time. So, it will be helpful to find out which one caused the issue. In short, even small things can make Outlook stop working. But the good part is, you can fix most of these problems with simple steps.

Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. There are multiple ways for you to send and receive email, and multiple versions of Outlook available. If the images in these topics don't match what you see on your screen, you might be using a different version of Outlook. If you can't receive new email messages, there are several troubleshooting steps you can take. If you've successfully sent and received email from classic Outlook before, and now Outlook repeatedly asks you to reenter your password, one of two things may have happened.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, how to stop Outlook freezing such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps.

You may find missing mail items after setting up a new profile. You may also create a new Outlook profile to resolve the send and receive errors. Outlook Error 0x a shows an error of server timeout with Outlook’s receive/ send functionality. This error is caused due to connectivity problems and inappropriate settings with the files of Outlook data. After this, restart the system and launch Outlook to check if the Outlook send and receive error is resolved.

The easiest way to find out if this is the problem is to temporarily disable your antivirus software and log in to Outlook as usual. If the prompts go away, you'll know it was the antivirus software. Check your settings to see if you've got the how to stop Outlook freezing "always prompt for password" feature enabled. It could be as simple as an out-of-date version of Outlook's software. Once an update has been run on your system, the bug may be rectified.

Maybe the online version through office.com how to stop Outlook freezing might be slightly faster but I doubt by much when compared to the desktop version. If you have messages with large attachments, those documents, photos, and other files can take up significant storage space. This in turn slows down email retrieval and load times across all devices. In some cases, an Outlook messaging profile may be misconfigured. Creating a new Outlook profile may resolve some performance issues.

A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Do you have another machine you can try to duplicate the problem on, preferably with a configuration that is as close to possible to the machine that has the problem? Identifying patterns helps to diagnose what the problem might be. To update your password in Outlook, see Change or update your email password.

Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running.

Not all hardware drivers however work well with Outlook and this can cause Outlook to stall. Turning this feature off can alleviate these types of issues. You can find the setting in file/options/advanced under the Display heading.​Create a new profile. When all else has failed, try creating a new profile and let your mailbox rebuild. Corrupt data in the profile can cause many Outlook issues, starting a new profile will re-create the databases and get you going again.

After reinstalling, now it freezes constantly, even when not in use. Roughly every 5 seconds, the window freezes, grays out, and gives a "not responding" message--just as before. But it happens constantly without me even doing anything in Outlook now.